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HaleES Concierge

Never Leave A Guest Unanswered

Concierge connects your guests to every service your property offers through one intelligent surface powered by the HaleES operating layer.

Concierge
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Curating options

Dinner, handled

Concierge can narrow the right table, confirm timing, and keep the evening moving.

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Active Intelligence

Three agents. One service layer.

Each agent owns a distinct lane of hospitality operations, working together through the same premium surface.

Active
Concierge Agent

Agent Lynn

Warm, fast, and guest-facing. Lynn handles discovery, direct requests, reservations, and graceful service recovery. Built for the front of house.

Operator Agent

The Floor Brain

Behind every great service moment is operational precision. The Operator predicts demand, routes staff, manages shift coverage, and keeps the floor running before problems surface.

Shift Coverage
Staff Routing
Rush Prediction
Service Timing
Capacity Planning
Compliance
Monitoring operations
Operator Agent

Behind the curtain

The Operator runs scheduling intelligence, rush prediction, staff routing, and compliance checks. It never faces the guest directly — it makes sure every other agent can.

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TH
Table & Host Agent

Table & Host Agent

Practical execution support for takeout, shopping, reservations, booking, errands, and local coordination when the task needs to get done fast.

Takeout
Shopping
Trip Booking
Reservations
Local Pickup
Gift Sourcing
Order dinner for tonightFind a last-minute hotelBook airport car servicePick up flowers and a card
Available for requests
Table & Host Agent

Table & Host Agent

This agent handles the practical side — ordering, booking, coordination, and errands. When a guest needs something done, it executes cleanly and quickly.

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Live number provisioning

Why virtual agents work

Hospitality runs on timing, memory, and follow-through. Virtual agents deliver all three without adding headcount or complexity.

Virtual Agents

Always on, always learning. Virtual agents handle guest requests, route service needs, and keep operations moving without adding headcount.

Voice Agents

Guests speak naturally. Voice agents answer calls, take orders, confirm reservations, and hand off to staff when the moment requires a human touch.

Operator Intelligence

Behind every great service moment is operational precision. Agents predict demand, route staff, and surface the right context before it is needed.

Simple, transparent pricing

Choose the concierge tier that fits your property.

Basic
Small properties
$149
per location / month
  • 2 virtual agents
  • 1,000 interactions / month
  • Web + voice channels
  • Guest memory
  • Basic analytics
  • Email support
Start Basic
Most Popular
Pro
Growing operations
$299
per location / month
  • All agents unlocked
  • 10,000 interactions / month
  • Voice + SMS + web
  • Operator intelligence
  • Rush prediction
  • Priority support
  • Custom voice persona
Start Pro
Full Sensei
Enterprise & multi-property
Custom
Talk to our team
  • Unlimited agents
  • Unlimited interactions
  • All channels + hardware
  • Edge node deployment
  • Dedicated onboarding
  • SLA + phone support
  • Custom integrations
  • White-label option
Contact Sales

Preview Concierge

Scan to try the live demo on your phone, or click below to preview in your browser.

Concierge demo QR code
Scan to preview
Quick live handoff. Two-minute session.
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